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Last updated: 22 October 2026
This Shipping Policy applies to orders placed with House of Mani, operated by GOLD BOX JEWELS AND MARKETING (OPC) PRIVATE LIMITED. It should be read with our Terms of Service and Return and Refund Policy.
We currently accept and deliver online orders within India only, to locations serviceable by our authorised courier partners. International shipping is not currently available, even if an international shipping zone or price is technically visible in an administrative system. Availability for a postal code is determined at checkout and may change according to courier coverage, legal restrictions or operational conditions.
Standard shipping within India costs ₹69 for orders below ₹3,999 and is free for orders of ₹3,999 or more. The current courier transit estimate is 3–5 business days after dispatch. The shipping option, charge and estimate displayed and accepted at checkout for a particular order will govern that order.
Delivery periods are estimates unless we expressly provide a written guarantee. Business days exclude Saturdays, Sundays and public or bank holidays applicable at the origin or destination. Remote locations, security checks, weather, public events and courier constraints may require additional time.
Orders are dispatched within 1 business day after payment, stock, address and any proportionate security verification is completed. Courier transit is estimated at 3–5 business days after dispatch. We may contact you to correct an incomplete address or verify an order before dispatch. An order may be held or cancelled in the circumstances stated in our Terms of Service.
When available, tracking information will be sent to the contact details supplied with the order. A tracking event may take time to appear after the parcel is handed to the courier. Customers should use only links from House of Mani, Shopify or the identified courier and should not disclose payment credentials or a delivery OTP to an unknown caller or link.
You must provide a complete, accurate and serviceable delivery address, postal code, recipient name and reachable telephone number. Please review these details before placing the order and contact us immediately if a correction is required. We cannot guarantee an address change after dispatch.
Do not share a delivery OTP until the parcel is physically presented to you. If the order is being received by another person at the address, ensure that the person is authorised and aware of any legitimate verification requirement.
The courier may make reasonable delivery attempts and contact the recipient. If delivery fails because of materially incorrect customer information, repeated customer unavailability, refusal unrelated to an eligible product or delivery issue, or restrictions at the customer’s premises, the parcel may be returned to origin.
Where legally permitted and clearly disclosed, we may require payment of the actual, documented re-delivery or return-to-origin cost caused solely by the customer. No such cost will be imposed for failure attributable to House of Mani or its authorised courier. Repeated unjustified refusal or cash-on-delivery abuse may result in future orders being limited to prepaid payment.
We may dispatch an order in more than one parcel for operational or safety reasons. Where this occurs, the customer will not be charged an additional shipping amount unless it was clearly disclosed and accepted before purchase. Tracking and delivery may occur separately for each parcel.
Delay may occur because of weather, natural disaster, epidemic, transport disruption, government action, public disturbance, labour disruption, telecommunications failure, courier capacity, inaccessible locations or another event beyond reasonable control. We will take reasonable steps to reduce the effect and provide available updates.
If an order is delivered after the stated delivery schedule, except where the delay resulted from force majeure, the customer may request the remedy available under our Return and Refund Policy and applicable law. Nothing in this policy removes a statutory remedy for late delivery.
If tracking has not progressed for an unusual period, or a parcel is marked delivered but has not been received, contact us promptly with the order number. We may review and share relevant order, courier, OTP, timestamp, recipient, geolocation and proof-of-delivery records with the customer, courier, payment provider, insurer or competent authority as permitted by our Privacy Policy and applicable law.
A delivery scan or OTP record may be considered as evidence but will not necessarily be treated as conclusive where reliable contrary evidence exists. We will assess the available evidence reasonably as a whole.
Where practicable, refuse a parcel that is visibly opened, materially damaged or tampered with and notify us promptly. If damage is discovered while opening the parcel, preserve the complete package and follow the evidence and 48-hour reporting process in our Return and Refund Policy. Accepting a parcel, or being unable to inspect it immediately, does not automatically waive a right available under law.
House of Mani bears the ordinary risk of loss or damage until successful delivery to the address or authorised recipient, subject to customer fraud, customer-directed diversion, unauthorised OTP disclosure or other customer conduct that materially caused the loss. Ownership passes upon successful delivery and full payment, without affecting any return, replacement, refund or other right available under law.
Pre-dispatch cancellation requests, refused deliveries, return-to-origin orders, transit damage, late delivery, returns, replacements and refunds are governed by our Return and Refund Policy. A shipping delay does not authorise a customer to make a false delivery denial, retain duplicate reimbursement or keep both the product and a refund.
Email: support@gbjmindia.com
WhatsApp: +91 90012 12444
Hours: Monday–Friday, 9:00 AM–6:00 PM (IST)
We will acknowledge consumer complaints within 48 hours, provide a complaint reference number and endeavour to resolve them within one month in accordance with applicable law.
Nothing in this Shipping Policy excludes or restricts any right or remedy that cannot lawfully be excluded under applicable Indian law.